Delivery & Order
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 15 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How do I track my package?
You can track the progress of your order by clicking on the following link: Tracking of parcels
How much does delivery cost?
We ship our products worldwide. There is no minimum order quantity required and all our deliveries are free of charge.
My order is not complete
If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, our store will take care of all the disputes for you. The satisfaction of our customers is our priority. We do not pass the buck to the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by e-mail, our team will do its best to meet your expectations.
Cancellation & Return
Can I change my order?
Yes, as long as your order is not "in process".
Can I cancel my order?
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
Je souhaite retourner un article
Nous ne sommes en mesure d’accepter un retour qu'en cas de vice avéré du produit.
Nos articles subissent des contrôles qualité très stricts avant chaque envoi. Cependant, si vos produits présentent un quelconque défaut de fabrication, envoyez-nous une photo du produit en question (dans l'emballage d'origine si possible) accompagné de votre numéro de commande. Pour pouvoir bénéficier d’un retour, votre article doit être inutilisé et dans le même état où vous l’avez reçu.
What payment methods do you accept?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
Our online payment services :
*Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.
*Stripe is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
Your bank or credit card information will not be given to us in any case. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.